Effective Date: 10 October 2025

1. Overview
Intercoiffure Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, register for events, or interact with us in any way.

2. What Personal Information We Collect
We only collect personal information that is reasonably necessary for our activities as a professional association. This may include:

• Your name, business name, and role/title
• Postal or email address, phone number, or other contact details
• Payment information when registering for events or memberships
• Information you submit through contact forms, membership applications, or surveys
• Images or video captured during official Intercoiffure Australia events (where consent is implied or given)

We do not intentionally collect sensitive information (such as racial or health data) unless directly relevant and provided voluntarily (for example, dietary or accessibility needs for event attendance).

3. How We Collect Information
We collect personal information:

• Directly from you via website forms, event registrations, or email correspondence
• Automatically when you visit our website (via browser cookies and analytics tools)
• From third parties such as payment processors or event partners, where required to complete a transaction

You can visit our website anonymously, but certain features (like registration or contact forms) require personal details.

4. Cookies and Analytics
Our website uses temporary session cookies to enhance usability and navigation.
Cookies do not access information stored on your computer and expire once your browser is closed.
We may also use tools such as Google Analytics to measure site traffic and usage patterns. You can disable cookies through your browser settings, though some website functions may be limited.

5. How We Use Your Information
We use personal information to:

• Communicate with members and event participants
• Process payments, registrations, and membership renewals
• Send newsletters, updates, or event invitations
• Improve our services and website experience
• Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

6. Disclosure to Third Parties
We may disclose personal information to:

• Service providers who help us operate our website, process payments, or run events (e.g., event venues, payment gateways, email platforms)
• Our parent or affiliate organisation Intercoiffure Mondial, where relevant for legitimate association activities
• Regulators or authorities where required by law

All third-party providers engaged by us are contractually required to handle your data in accordance with Australian privacy standards.

7. Data Storage and Security
We store personal information electronically in secure databases accessible only to authorised personnel.
We maintain appropriate administrative, physical, and technical safeguards to protect against loss, misuse, unauthorised access, alteration, or disclosure.
While we take all reasonable steps to protect your information, no internet transmission is completely secure, and you provide data at your own risk.

8. Access and Correction
You may request access to or correction of your personal information at any time.
Requests can be made in writing to the contact details below.
We may require proof of identity before releasing any information.
If your request is complex, we may charge a reasonable administrative fee (in line with APP 12).

9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
When no longer needed, personal information is securely deleted or de-identified.

10. Direct Marketing
We may send you updates, newsletters, or event invitations related to Intercoiffure Australia activities.
You can opt out of marketing communications at any time by using the “unsubscribe” link or contacting us directly.

11. Links to Other Websites
Our website may contain links to external sites such as Google Maps, YouTube, Vimeo, or partner pages.
We are not responsible for the privacy practices or content of these third-party websites. You are encouraged to review their privacy policies before providing personal information.

12. International Data Transfers
Personal data collected and stored in Australia is generally not transferred overseas.
However, where information is shared with Intercoiffure Mondial (headquartered in Paris) or other affiliates, it will be transferred only where adequate privacy protections exist and in compliance with the Privacy Act 1988 (Cth).

13. Your Rights and Complaints
If you believe your privacy has been breached or handled improperly, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The current version will always be available on our website, with the date of the last update shown at the top.

For any questions or concerns, please contact:
Lisa Moore: 0412 777 603
iconhairhome@iinet.net.au